Terms of use

Draft, awaiting legal review.

Who we are

Non Judgemental Ear is run by Zentriarch Private Limited. By using the app you agree to these terms.

What this service is

Non Judgemental Ear connects you with people who listen. Listeners are peers, not doctors, therapists or counsellors. Nothing here is medical advice, diagnosis or treatment.

Not for emergencies

If you or someone else is in danger, contact local emergency services or a helpline. The app lists helplines, and you can reach them at any time without signing in.

Who can use it

You must be 18 or older.

Your account

Keep access to your phone and email safe. You can pause your account or ask us to delete it from the app.

Payments

You add money to a wallet, and paid conversations are charged by the minute at the rate shown before you start. Payments are handled by our payment provider.

Refunds and cancellations

To be confirmed by legal counsel.

How to behave

Be kind. Do not harass, threaten or exploit anyone, share anyone’s personal details, or use the service to sell things. We may remove content and suspend accounts that break these rules.

Community and stories

What you post in the community can be seen by other people. Stories you submit are reviewed before they are published. You can report anything that worries you.

Limits of our responsibility

To be confirmed by legal counsel.

Governing law and disputes

To be confirmed by legal counsel.

Changes

If these terms change, we will ask you to agree again before you continue.